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Watch
Repair Frequently Asked Questions
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1. When I send a watch
in, how long does it take to get an estimate?
2.
Is my watch safe at The Watchmaker?
3.
What's the best way to send my watch in?
4.
I've been told that my watch won't be water-resistant anymore
after the watch is opened; will The Watchmaker reseal my watch?
5.
How do I pay for the Repairs?
6.
How much is shipping, and how do you ship a watch?
7.
How much does it cost to have my watch estimated?
1.
Normally you will receive a repair estimate in about 7-10 days
once your repair is received. Our estimator looks at all
watches needing estimates about once a week. Many watches
will need specific parts, and we need to contact manufacturers
and parts distributors for the most up to date parts pricing
before we can accurately price out a repair. Back
To FAQ
2.
The Watchmaker is fully alarmed, insured, and all watches, while
in the shop, are kept in a safe for your protection. Back
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3.
We recommend sending a watch in via UPS (www.ups.com),
Fed Ex (www.fedex.com),
or Registered and Insured US mail.(www.usps.com).
Registered and Insured mail is very secure, but slower than
other carriers. Irreplaceable or very high value watches
should be sent via REGISTERED AND INSURED US mail. For Fed Ex
or UPS, you can visit your local Kinkos or UPS Store respectively
to pack up your watch, if you are unfamiliar with how to ship
a watch. You are also invited to call us anytime if you would
like help on sending in a watch. 888-852-6968 Back
To FAQ
4.
The Watchmaker is fully equipped with the latest Swiss technology
to check a watch for water-resistance, and to locate leaks in
watch cases. We have access to brand sealing parts and stock
thousands of others to ensure that any watch capable of being
sealed is sealed properly. The tools that are needed to
provide this service represent a substantial investment, and
most jewelers and repair shops just don't have the proper tools
to service a fine watch. Back
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5.
Once your repair has been estimated, you will be contacted by
phone, fax, or email (whichever you prefer) with a repair estimate
and an approximate time it will be in the shop. Should
you approve the estimate, we will ask for a credit card which
will be charged when the repair ships back to you. You may also
opt to send a check for the repairs, however the repair process
will not begin until the check has been received.Back
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6.
Return Shipping/Handling is $12-$15 for UPS ground insured.
If your piece is of particularly high value, or if you would
like to have the item shipped via overnight, 2nd day, or "signature
required" the shipping cost will be higher. Also, we can
ship via US MAIL registered and insured upon request. Back
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7.
Most watch repair estimates are free, however in some cases,
a significant amount of time and labor is needed to research
repair costs. If this is the case, you will be notified
in advance. If the repair is declined, you are only responsible
for return shipping charges. Back
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