Watch Repair Frequently Asked Questions

1. When I send a watch in, how long does it take to get an estimate?

2. Is my watch safe at The Watchmaker?

3. What's the best way to send my watch in?

4. I've been told that my watch won't be water-resistant anymore after the watch is opened; will The Watchmaker reseal my watch?

5. How do I pay for the Repairs?

6. How much does it cost to have my watch estimated?

1. Normally you will receive a repair estimate in about 7-10 business days once your repair is received. Back To FAQ

2. The Watchmaker is fully alarmed, insured, and all watches, while in the shop, are kept in a safe for your protection. Back To FAQ

3. We recommend sending a watch in via UPS (www.ups.com), Fed Ex (www.fedex.com), or Registered and Insured US mail.(www.usps.com).  Registered and Insured mail is very secure, but slower than other carriers.  Irreplaceable or very high value watches should be sent via REGISTERED AND INSURED US mail. For Fed Ex or UPS,  you can visit your local Kinkos or UPS Store respectively to pack up your watch, if you are unfamiliar with how to ship a watch. You are also invited to call us anytime if you would like help on sending in a watch. 781-438-6977 Back To FAQ

4. The Watchmaker is fully equipped with the latest Swiss technology to check a watch for water-resistance, and to locate leaks in watch cases. We have access to brand sealing parts and stock thousands of others to ensure that any watch capable of being sealed is sealed properly.  The tools that are needed to provide this service represent a substantial investment, and most jewelers and repair shops just don't have the proper tools to service a fine watch. Back To FAQ

5. Once your repair has been estimated, you will be contacted by phone, fax, or email (whichever you prefer) with a repair estimate and an approximate time it will be in the shop.  Should you approve the estimate, we will ask for a credit card which will be charged when the repair ships back to you. You may also opt to send a check for the repairs, however the repair process will not begin until the check has been received.Back To FAQ

6. There is a $25 service charge for estimates; this covers an examination by a trained watchmaker, consultation with our knowledgeable staff via telephone or email, and return shipping and handling if the repair is declined.  Please note that high value items may incur higher shipping charges to cover insurance costs. Back To FAQ

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