Please send your watch to:

Polar Service

379 Main St

Stoneham, MA 02180

When you mail your watch in, please print and fill out this form (link below).  If you don't have a printer please include a note with all of your contact details (name, address, phone, email, and the reason it's being sent).

MOST IMPORTANT:

PLEASE LIST ON THE FORM OR ON YOUR DOCUMENTS THE CONTENTS LIST OF THE PACKAGE (for example receiver, wearlink belt, transmitter, etc)

Prior to submitting your Polar product for repair we ask that you read through our FAQ section below.  Most questions that we've been asked are addressed there. 

Polar Repair Form

During the process, you can track the repair online

781-435-1596 REPAIR SUPPORT ONLY

please note if you have product/fitness questions- contact Polar USA directly: 800-227-1314

Please DO NOT send your original packaging as we cannot guarantee it's return to you.

Frequently Asked Questions:

Does a watch battery replacement cost $75?  Why am I being asked to pre-approve this much?

Most Polar Receiver (watch) Battery Replacements cost less than $20; with shipping additional. 

This includes a new battery installed, check of water-resistance, and check of functions by our technicians.  Polar encourages you to submit your transmitter/related hardware as well.  Included in battery replacement charges is an electronic test of your transmitter and wearlink belt if applicable.  Should your transmitter and or belt fail our testing, we will provide a replacement to you at additional cost.  Also, the watches/receivers often need other repairs in addition to basic battery replacement such as button repair or gaskets.  If you have preapproved our technicians will make the necessary repairs and avoid the delays inherent in estimating, waiting for approvals, etc. 

You need not preapprove anything, we will gladly provide estimates in advance if you wish.  This does add time to the process but avoids unexpected costs.  Please note we will never exceed your pre-approved amount without consulting you.  The Polar Repair Form has a section at the bottom where you can enter your credit card or you can request an estimate.

Is there a minimum charge?

There is a minimum charge of $15 on any Polar Product repair service at our facility. 

What if I don't want my battery changed?

Every Polar unit entering our facility will have the battery replaced by our technicians to assure its been done properly.  Old parts (such as the battery in your piece) will not be returned.

How much is shipping?

Generally shipping on Polar Repairs is Priority USPS Insured @ $8.95 

Shipping of new Polar product is $12.95

What if I send my watch in but decline my estimate?

If you want any part of your watch back the charge of $8.95 applies. 

If you do not want your product back there will be no money due.

Trade In Program

If you are interested in a trade in, we are pleased to provide any Polar Product to replace your faulty one at a discount of 20% of the MSRP shown at www.polarusa.com.  No part of your traded hardware will be returned to you.

Is there a warranty on repairs?

Any Polar watch serviced at our facility will be warranted by our service department for 90 days beginning with the invoice date.  Some limitations apply.